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Are You Creating a World-Class Customer Experience?
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About the Author
Kevin Gold is Director of Internet Marketing at iNET Interactive, a social media company operating prominent online communities for technology professionals and technology enthusiasts. Kevin is a frequent contributing author to multiple publications including Search Marketing Standard, Practical eCommerce, DIRECT, Entrepreneur.com, ConversionChronicles.com, About.com, and On Target (Yahoo! Search Marketing newsletter).


Hi Kevin, thanks for the useful post! I really enjoyed reading this.
What are some low cost methods of tracking that I can recommend to my clients? (Besides the typical Google Analytics)
Also, it would be great if you can have another post with a case study of how your client/ you have done this!
Aside, anyone built their own tracking system from scratch and care to share their experience?